Koby Bettencourt

About Me

I am a technically proficient and adaptable hard worker with excellent problem solving and communication skills. I am seeking a challenging role where I can leverage my skills and experience to contribute to success within an organization. With a proven track record of computer and networking skills, I am eager to apply my expertise and drive for excellence in a dyanmic work enviornment.

Experience

September 5, 2023 - Present

WireStar Networks, College Station

NOC Tier 1

• Collaborated with cross-functional teams to provide quick and effective resolutions to enterprise, business, and residential networking and computer related issues.
• Implemented many newly standardized troubleshooting methodologies and templates to increase efficiency and ticket turnaround time.
• Managed escalated tickets, emergency outages, and on call duties ensuring swift resolution and customer satisfaction
• Spearheaded VOIP management through cloud hosted Broadworks platform and led transition to Cisco’s hosted Webex calling platform

Education

2020 - 2022

Blinn College, College Station

Computer Information Systems

• Took multiple programming, computer architecture, and other IT related courses

Certifications

2024

CompTIA

Network+

• Credential ID: KSF83M15Y1VQQ2CF

Skills

C++, Python, HTML, CSS, Java script, Mac OS, Windows, Linux, Networking protocols such as TCP/IP, DNS, DHCP, VLANs, and more. Virtualization with QEMU/KVM and VMWare. Jamf, Active Directory, Azure Entra, SCCM, Scripting, MikroTik, Ruckus, Ubiquiti, Unifi, Cambium, VOIP, POTS, Communication, teamwork, time management, problem solving.